To ensure a smooth container return process and avoid unnecessary depot delays, kindly follow the applicable steps outlined below.
| Customer | Container Free time Status | Validation Required | Action Required |
|---|---|---|---|
| Cash | Within free time | No | Proceed to return the container to the assigned depot. Depot team has already been informed to accept units with free time. |
| Cash | Free time expired | Yes | Generate and pay the advance detention draft bill, then request validation. |
| Credit | Within or outside free time | Yes | Request validation and wait for email confirmation before empty container return. |
Validation Request
Include: Shipment number, container number, DO copy, the draft billed invoice and the payment receipt.
Subject: Drop-Off Validation Request – [Shipment Number] – [Container Number]
Email: KENGSCDROPOFF@maersk.com
Important: Do not return the container until validation is confirmed by email.
For Container Pre-Advice: Send to KENCNTCRL KENCNTCRL@maersk.com
Thank you for your cooperation.